Our newest report has landed: The 2026 Global Drivers of Client Relationship Health - Download for free here!
Our newest report has landed:
The 2026 Global Drivers of Client Relationship Health
Streamline your client
centricity efforts
LIFT transforms scattered feedback processes into a cohesive, streamlined approach, enabling you to operationalize client centricity and implement commercial best practices. By standardizing feedback collection and relationship health tracking and predictions, LIFT’s intuitive platform handles the legwork so you can focus on building stronger relationships and driving growth.
Trusted by 700+ forward - thinking MarCom companies globally
UNIQUE HEALTH ANALYSIS
Uncover risks & opportunities, instantly
By analyzing key drivers and providing clear health insights, LIFT ensures you stay proactive in managing client relationships. With intuitive intelligence, relationship predictions and real-time alerts, you’ll always have the clarity needed to address risks proactively and jump on opportunities to drive retention and growth.
Automated feedback collection
Let LIFT do all the legwork
Say goodbye to manual processes—LIFT automates feedback collection and analysis, making it effortless to capture valuable client and team insights. With its user-friendly platform and proven methodology, LIFT takes care of the hard work, so you can focus on improving your relationships, driving business impact.
PERMISSION BASED SYSTEM
Democratize client health ownership
Client relationships are best managed by those closest to the clients. That’s why LIFT is built on a distributed ownership system, empowering client leaders to close the feedback loop. With their own permission-based access, client leaders can manage survey details—like send dates and participants—and have personal access to real-time client-agency health data, alerts and insights.
MARCOM INDUSTRY BENCHMARKS
See how you stack up against the industry
Compare your company’s relationship performance against peers across markets and client industries. Leverage LIFT’s unparalleled benchmark insights to take informed, data-driven actions that keep you ahead of the competition and transform comparisons into actionable strategies for success.
Learn more about LIFT
Andy Platt
Managing Partner, Brave Bison
"Using the LIFT platform has really enabled us to further improve not only how we service our clients, but also in how we continue to deliver the most effective campaigns for them. To use a platform that benefits not only clients and our business but also our people is very fulfilling."
Gay Liddell
HR & Payroll Manager, OBI Creative
"At OBI, our philosophy is to Ask, Listen, & Deliver in everything we do. The Lift platform helps us do just that, by creating a process of asking for regular feedback from our clients and our team. We listen to that feedback and strive to deliver an exceptional experience for our clients and our team."
Diane Young
Vice President Account Management, Signal Theory
"LIFT has transformed Signal Theory’s pursuit of valuable client feedback from a time-consuming and partially successful exercise into a well-managed best practice for the firm."
Matt Doud
CEO and Co-founder, Planit Advertising
"With LIFT, we no longer have to wait for complaints or surprises. We are able to see early signs of problems and address them quickly."
Customer Stories
Enterprise
Global
April 11, 2025
How Havas Fostered Client Centricity at Scale...
Havas, one of the world’s largest global communications groups, sought to...
Enterprise
Global
April 11, 2025
How Assembly drives global growth with real-time client...
Assembly, a global brand performance agency, identified an opportunity to...
Frequently asked
questions
LIFT is built for MarCom agencies and professional services companies that want to take a proactive, data-driven approach to managing client relationships and strategic decision-making. It’s used by client leaders, business leaders, project leads and insight teams. If you believe in combining human connection with operational excellence, LIFT is built for you.
Not at all. LIFT is designed to be intuitive and easy to use—no technical background required. Our onboarding process is simple, and our support team is here to guide you every step of the way. Plus, you’ll have access to a library of how-to content, so you and your team can get the most out of the platform from day one.
You’re in control. With LIFT, you can choose fixed survey intervals or use our adaptive scheduling feature, which suggests timing based on client health signals. We generally recommend surveying 2–4 times a year to be on top of your relationships
More than half of LIFT customers enjoy a client response rate above 50% and a team response rate of 70%
Yes. LIFT integrates seamlessly with popular CRM systems and other business tools, ensuring smooth implementation, seamless workflows and immediate impact.
Yes! We provide onboarding and ongoing support to help your team succeed. You also get access to LIFT’s How-to resources that will allow you to do self-paced learning 24/7.
Yes! Start with as few as 10 seats and grow as your agency grows.
Yes, it’s possible to have historical data - such as NPS - migrated to the LIFT platform. Contact us to talk through the details.
Absolutely! LIFT’s reporting tool makes it easy to extract meaningful insights and track how your relationship metrics evolve over time. You can slice and filter your data by client, team, market, office, client industry or any custom tag to get the exact perspective you need. Visualizations and raw data are exportable with a click—perfect for internal or external reporting
Of course! LIFT fully supports multilingual participation. Each client or team member can select their preferred language the first time they respond to a survey, and the platform will remember their choice for all future participation. This ensures a smooth, accessible experience for every respondent, no matter where they’re based.
Yes, LIFT Relations effectively serves both project-based and retainer-based businesses by providing insights tailored to each model. Project-based businesses benefit from identifying client satisfaction and loyalty, ensuring repeat engagements. Retainer-based businesses gain from continuous feedback loops and proactive relationship management, enhancing long-term client retention. Whether your focus is short-term projects or ongoing retainers, LIFT helps identify opportunities for client retention and growth.
