Listen. Learn. Act. Consistently.
Stay consistently connected to your client relationships. Gather direct feedback effortlessly, monitor relationship health in real time, and uncover actionable insights. LIFT allows you to truly understand your relationships, address risks before they escalate, and take meaningful action that strengthens client trust and drive lasting success.
SYSTEMIZED FEEDBACK LOOPS
Capture feedback from clients - and teams
LIFT streamlines feedback collection and automates data analysis, turning raw input into strong insights with ease. Unlike anonymized systems, LIFT also allows client leaders to dig deep into the data and feedback from both client and team individuals to understand the nuances of each relationship.
PERSONAL DASHBOARDS
Access real-time insights
Gain complete visibility into your client relationships, from overarching health trends to detailed feedback. LIFT delivers actionable insights at your fingertips allowing you to dive deep into individual relationships or analyze performance across your portfolio. Spot trends and opportunities, and address issues before they escalate.
RECOMMENDED ACTIONS
Take guided action
Based on feedback, client engagement and health data analyzes, the platform provides recommended actions tailored to each client’s health. With clear, data-driven guidance, LIFT is an invaluable tool that empowers you to act with confidence and grow the relationship.
Is this you?
You prefer being proactive and get ahead of issues before they escalate
You want real-time actionable insights that will help you retain and grow your accounts
You're tired of the manual and scattered processes of
capturing and analyzing client feedback
You want to lift your relationships, your business
(and yourself)
Gay Liddell
HR & Payroll Manager, OBI Creative
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At OBI, our philosophy is to Ask, Listen, & Deliver in everything we do. The Lift platform helps us do just that, by creating a process of asking for regular feedback from our clients and our team. We listen to that feedback and strive to deliver an exceptional experience for our clients and our team.
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Using the LIFT platform has really enabled us to further improve not only how we service our clients, but also in how we continue to deliver the most effective campaigns for them. To use a platform that benefits not only clients and our business but also our people is very fulfilling.
Andy Platt
Managing Partner, Brave Bison
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Using the LIFT platform has really enabled us to further improve not only how we service our clients, but also in how we continue to deliver the most effective campaigns for them. To use a platform that benefits not only clients and our business but also our people is very fulfilling.
Andy Platt
Managing Partner, Brave Bison
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LIFT has become an indispensable tool that brings clarity and direction to our global teams, and therefore it is now part of our daily operations.
Andrea Timmerman
Global Chief Client Officer, Assembly
Learn more about LIFT
Frequently asked
questions
LIFT is built for MarCom agencies and professional services companies that want to take a proactive, data-driven approach to managing client relationships and strategic decision-making. It’s used by client leaders, business leaders, project leads and insight teams. If you believe in combining human connection with operational excellence, LIFT is built for you.
Not at all. LIFT is designed to be intuitive and easy to use—no technical background required. Our onboarding process is simple, and our support team is here to guide you every step of the way. Plus, you’ll have access to a library of how-to content, so you and your team can get the most out of the platform from day one.
You’re in control. With LIFT, you can choose fixed survey intervals or use our adaptive scheduling feature, which suggests timing based on client health signals. We generally recommend surveying 2–4 times a year to be on top of your relationships
LIFT gives you a full view of your client relationships—both across your entire portfolio and at the individual client level. You’ll see overall health metrics, predictive insights, and how each relationship is evolving over time. You can also dive into individual, non-anonymized feedback from every client participant. With flexible filters and intuitive data visualizations, you can segment insights anyway you like.
Yes. You can set alerts for key clients, score drops, or sentiment shifts—so you can act fast. You can choose to get the alerts instantly, or on a weekly basis.
Absolutely! LIFT’s reporting tool makes it easy to extract meaningful insights and track how your relationship metrics evolve over time. You can slice and filter your data by client, team, market, office, client industry or any custom tag to get the exact perspective you need. Visualizations and raw data are exportable with a click—perfect for internal or external reporting
LIFT is designed to make your job easier—not busier. Once your survey setup is complete, your role is simple but impactful: you approve who should be surveyed (on both the client and team side), and give participants a quick heads-up on why their feedback matters.
After that, LIFT does the heavy lifting—automating feedback collection, analyzing the data, and surfacing insights in real time. Your job is to stay curious, explore the insights, and take action where it counts. And with smart alerts built in, you’ll always know when something needs your attention—before it becomes a problem
